Privacy Policy

Who we are

MCP Electrical Services Pty Ltd (ABN 21 692 896 227, NSW Licence 491647C) is an electrical contractor based in Wallsend, NSW. "We", "us" and "our" in this policy mean MCP Electrical. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

Your name, phone number, email address and the address where the work is needed.
Details about the job: photos you send us (for example of your switchboard), your car and charger, and notes about your property.
Records of our calls, texts and emails with you. Calls may be recorded and transcribed; we tell you at the start of the call when they are.
Quotes, invoices, payments and the safety and compliance paperwork for the work we do.
Basic website information such as pages visited and the ad or search that brought you here (via Google Analytics, Google Ads and Microsoft Clarity).

How we collect it

Mostly from you: when you fill in a form on this website, call, text or email us, use a quote, photo or invoice link we send you, or talk to us on site. Sometimes from someone else with your permission, such as a car dealership or a builder who refers you to us, or a property manager arranging work.

Why we use it

To quote, book, carry out and invoice your job, and to keep you updated along the way.
To meet our legal obligations, including lodging a Certificate of Compliance for Electrical Work (CCEW) with NSW Fair Trading and keeping records for safety and tax purposes.
To follow up quotes and payments, and to ask for a review once your job is done.
To improve our service and our website.

We don't sell your personal information. We only send marketing messages if you've asked to hear from us, and you can opt out at any time (reply STOP to a text or tell us).

Referrals from car dealerships

If a dealership referred you (in person or through its QR code), we let that dealership know how your enquiry is progressing — for example "quote sent" or "installed". We never share your quote, prices or payment details with them. We may give the referring partner a referral credit if you go ahead; it doesn't change your price (see our terms of use).

Who we share it with

Only those who help us do the job or run the business, and only what they need:

Our electricians and any licensed subcontractor working on your job.
Suppliers, your energy distributor or retailer, and NSW Fair Trading where the work requires it.
Service providers we use to run the business — for example our job management system and its hosting, phone and SMS (Twilio), email (Microsoft 365), accounting (Xero), file storage, and AI tools that help us summarise calls and notes.
Anyone else where the law requires it.

Some of these providers store data outside Australia (for example in the United States). We choose reputable providers and only share what's needed for them to provide their service to us.

Keeping it safe

Your information is stored in secure, access-controlled systems. Staff only see what they need for their job, links we text or email you are unique and private, and we keep records only as long as we need them for the job, warranty and our legal obligations.

Seeing or correcting your information

You can ask for a copy of the personal information we hold about you, or ask us to correct it, at any time. Call us on 0468 067 453 or email info@mcpelec.com.au. We'll respond within 30 days.

Questions or complaints

If you have a concern about how we've handled your information, please contact us first using the details above and we'll do our best to fix it. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes

We may update this policy from time to time. The current version is always on this page.